Terms of Service

1. Acceptance of Terms

Welcome to Conxbot. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our service.

• Age Requirement: You must be at least 18 years old or represent a business entity
• Business Use: Registration requires a business email address
• Modification Rights: We reserve the right to modify these Terms with notice to users

2. Service Description

Conxbot is a multi-tenant SaaS platform that provides:

• AI-powered email generation for contact communication
• Campaign management and tracking
• Gmail API integration for email sending and reply monitoring
• Contact profile and contact management
• Email engagement analytics
• Multi-user organization management

3. Account Terms

3.1 Account Creation

• You must provide a valid business email address (personal email domains are not accepted)
• You are responsible for maintaining the security of your account password
• You must notify us immediately of any unauthorized account access
• One person or entity may maintain only one account

3.2 Organization Management

• Owner Role: Full control over organization settings, billing, and user management
• Admin Role: Can manage contacts, campaigns, and invite users (no billing access)
• Member Role: Can view and manage assigned contacts and campaigns
• Account owners are responsible for all activity under their organization

3.3 Account Security

• You are responsible for all activity that occurs under your account
• You must use a strong, unique password
• You must not share your login credentials with others
• We are not liable for losses caused by unauthorized account access

4. User Responsibilities & Acceptable Use

You agree to use Conxbot in compliance with all applicable laws and regulations. Specifically:

4.1 Email Compliance

• CAN-SPAM Act Compliance: Include accurate sender information and honor opt-out requests
• GDPR Compliance: Obtain proper consent before sending emails to EU recipients
• CASL Compliance: Follow Canadian anti-spam laws if applicable
• Truthful Content: Do not send misleading or deceptive emails

4.2 Prohibited Activities

You must NOT:

• Send unsolicited bulk emails (spam)
• Send emails containing illegal, harmful, or offensive content
• Impersonate others or misrepresent your identity
• Violate any recipient's privacy rights
• Use the platform for phishing, scams, or fraud
• Attempt to access other users' accounts or data
• Reverse engineer or attempt to extract source code
• Use automated tools to scrape or harvest data
• Overload our systems or interfere with service operation

4.3 Recipient Opt-Out

You must respect recipient opt-out requests. Continuing to email someone who has requested removal from your list violates these Terms and may result in account suspension.

6. Subscription & Billing

6.1 Plan Types

• Free Plan: Limited features, no credit card required
• Pro Plan: Advanced features, monthly or annual billing
• Enterprise Plan: Custom features, custom pricing

6.2 Payment Processing

• Payments are processed securely via Stripe
• We do not store your credit card information
• Billing cycles are monthly or annual as selected
• Subscriptions auto-renew unless cancelled

6.3 Pricing Changes

We may change our pricing with 30 days' notice. Existing subscribers will be grandfathered at their current rate for the remainder of their billing cycle.

6.4 Overage Charges

If you exceed your plan's limits (e.g., email volume, token usage), additional charges may apply as outlined in your plan details.

7. Refund & Cancellation Policy

7.1 Free Plan

No charges apply, so no refunds are necessary. You can delete your account at any time.

7.2 Paid Plans

• 30-Day Money-Back Guarantee: Request a full refund within 30 days of initial purchase
• After 30 Days: No refunds for partial billing periods
• Annual Plans: Prorated refunds may be considered on a case-by-case basis

7.3 Cancellation

• You can cancel your subscription at any time through Settings > Billing
• Cancellation is effective at the end of your current billing period
• You will retain access until the billing period ends
• Cancelled accounts do not receive prorated refunds (except as noted in 7.2)

To request a refund: Contact support@conxbot.com within the refund eligibility window

8. Intellectual Property

8.1 Conxbot IP

Conxbot retains all intellectual property rights in:

• The Conxbot platform, software, and code
• Conxbot branding, logos, and trademarks
• Documentation and training materials
• AI models and algorithms (excluding user-generated content)

8.2 User Content Ownership

You retain ownership of:

• Your dealer data and contact lists
• Email content you create or generate
• Campaign strategies and templates

8.3 License to Use

By using Conxbot, you grant us a limited, non-exclusive license to use your content solely for providing the service (e.g., storing data, processing emails, generating AI responses).

8.4 AI-Generated Content

You own all content generated by our AI tools. We do not claim ownership of AI-generated emails or text.

9. Data Ownership & Processing

9.1 Your Data

You own all business data you input into Conxbot. We act as a data processor on your behalf.

9.2 Data Isolation

Your organization's data is isolated in tenant-specific schemas. Other users cannot access your data.

9.3 Data Export

You can export your data at any time in JSON or CSV format through Settings > Data Export.

10. Service Availability

10.1 "As-Is" Service

Conxbot is provided "as-is" without warranties of any kind, express or implied.

10.2 Uptime Commitment

We strive for high uptime but do not guarantee uninterrupted service. We will make reasonable efforts to:

• Maintain service availability
• Provide notice of scheduled maintenance
• Minimize unplanned downtime

10.3 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue features with notice
• Perform maintenance windows
• Update the platform to improve security and performance

11. Limitation of Liability

To the maximum extent permitted by law:

11.1 Indirect Damages

Conxbot is not liable for indirect, incidental, special, consequential, or punitive damages, including:

• Lost profits or revenue
• Loss of business opportunities
• Loss of data (use backups)
• Service interruptions

11.2 Liability Cap

Our total liability to you for all claims is limited to the amount you paid us in the 6 months preceding the claim.

11.3 Exceptions

This limitation does not apply to liability for:

• Gross negligence or willful misconduct
• Death or personal injury
• Fraud or fraudulent misrepresentation

12. Termination

12.1 Termination by You

• You may cancel your account at any time through Settings
• Cancellation is effective at the end of your billing period
• You can request immediate termination by contacting support

12.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms
• Illegal activity or abuse
• Non-payment of fees
• Suspected fraud or security risks

12.3 Data Retention After Termination

• Your data is retained for 30 days after termination
• You can export data before or within this 30-day window
• After 30 days, all data is permanently deleted (except backup retention per Privacy Policy)

12.4 No Refunds on Termination

If we terminate your account for Terms violations, no refunds will be issued for partial billing periods.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United States and the state where Conxbot is incorporated, without regard to conflict of law principles.

13.2 Informal Resolution

Before filing a legal claim, please contact us at legal@conxbot.com to attempt to resolve the dispute informally.

13.3 Arbitration (Optional)

Disputes may be resolved through binding arbitration rather than court litigation. Both parties agree to waive the right to a jury trial.

13.4 Class Action Waiver (Optional)

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Conxbot.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any successor entity.

14.5 Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, pandemics, infrastructure failures).